Dear Customer,
Welcome to the section of our Site dedicated to our policies on personal data protection.
We want to inform you that we have chosen to protect our customers from complying with the European Regulation n. 2016/679, known as GDPR.

This Privacy Policy contains the collection and processing policies of Torre Lines srl.
Please read it carefully and contact us with any questions or information.
This Privacy Policy is updated to May 2022.
Data Controller
Torre Lines srl Via S. Noto, 2 – Marettimo -Favignana-
Trapani | P.IVA 02828840815
Responsible for data processing: Data Processor is Torre Tommaso born on 28/08/1984 in Erice C.F. TRRTMS84M20D423D.
Owner email address:

Types of Data Collected
Among the Personal Data collected by our Site, either independently or through third parties, there are Usage Data and Cookies.
Full details on each type of data collected are provided in the dedicated sections of this privacy policy or through our Cookie Policy on our Site.
The Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically during the use of this Website.
Unless otherwise specified, all the Data requested by this Website are mandatory. If the User refuses to communicate with them, it may be impossible for this Website to provide the requested Service or the information sought. In cases where this Website indicates some Data as optional, Users are free to refrain from communicating such Data without this having any consequence on the Service’s availability or operation.
Users who have doubts about which data are mandatory are encouraged to contact the Owner.
Any use of Cookies – or other tracking tools – by this Website or third-party owners used by this Website, unless otherwise specified, is intended to provide the Service requested by the User, in addition to to the additional purposes described in this document and the Cookie Policy.
The User assumes the responsibility of the Personal Data of third parties obtained, published, or shared through this Application and guarantees to have the right to communicate or to pay them, freeing the Owner from any responsibility towards third parties.

Mode and place of processing of the collected
Date collected Method of treatment

The Data Controller adopts the appropriate security measures to prevent
unauthorized access, disclosure, modification, or destruction of Personal Data.
The processing is carried out using IT and / or telematic means, with organizational methods and logic strictly related to the purposes indicated, or through paper preservation of the consents obtained at our ticket offices in our corporate offices located in Via Garibaldi 120 (TP), Via Torrearsa 69 (TP), via Ammiraglio Staiti Box03 Ticket Office “TORRE LINES” (TP Porto).
The processing of our clients’ data takes place in ways that comply with the 2016/679 EC Regulation (c.d. GDPR).
In addition to the Data Controller, in some cases, other parties may have access to the Data involved in the organization of our business activities (administrative, commercial, marketing, legal, system administrators) or external subjects (such as third party technical service providers, postal couriers, hosting providers, IT companies, communication agencies) also appointed, if necessary, Data Processors by the Owner. Therefore, the updated list of Data Processors may always be requested from the Data Controller.

Legal basis of the processing
The Owner processes Personal Data relating to the User if one of the following conditions exists:
the User has given consent for one or more specific purposes;
the processing is necessary for the execution of a contract with the User and / or the execution of pre-contractual measures;
processing is necessary to fulfill a legal obligation to which the Owner is subject;
processing is necessary for the performance of a task of public interest or for the exercise of public powers vested in the Data Controller;
processing is necessary for the pursuit of the legitimate interest of the Data Controller or third parties.
It is in any case always possible to ask the Owner to clarify the concrete legal basis of each treatment and in particular to specify whether the treatment is based on the law, provided for by a contract or necessary to conclude a contract.

The Data are processed at the Data Controller’s operating offices and in any other place where the parties involved in the processing are located.
For more information, please contact the Owner.
The User’s Personal Data may be transferred to a country other than the one in which the User is located.
To obtain further information on the place of treatment, the User can refer to the section on the details on the processing of Personal Data. The User has the right to obtain information regarding the legal basis of the transfer of Data outside the European Union or to an international organization of public international law or constituted by two or more countries, such as the UN, as well as regarding the security measures adopted by the Data Controller to protect the Data.
The User can verify if one of the transfers described above takes place by examining the section of this document concerning the details on the processing of Personal Data or request information from the Data Controller by contacting him at the details indicated at the beginning.

Period of conservation
The Data is processed and stored for the time required for the purposes for which it was collected.
The Personal Data collected for purposes related to the execution of a contract between the Owner and the User will be retained until the execution of this contract is completed or in any case not later than 18 months.
The Personal Data collected for purposes related to the legitimate interest of the Owner will be retained until such interest is satisfied and in any case for a period not exceeding 8 years as established by the tax laws in force. The User can obtain further information on the legitimate interest pursued by the Owner in the relevant sections of this document or by contacting the Owner.
When the treatment is based on the consent of the User, the Owner may keep the Personal Data for longer until such consent is revoked. Furthermore, the Data Controller may be obliged to keep the Personal Data for a longer period in compliance with a legal obligation or by order of an authority.
At the end of the retention period the Personal Data will be deleted from all our databases and if there are paper documents, they will be destroyed. Therefore, upon expiration of this term the right of access, cancellation, rectification and the right to the portability of the Data can no longer be exercised.

Purposes of the processing of the collected data
The User Data is collected to allow the Owner to provide its Services, as well as for the following purposes:
Supply of services, facilitation of reaching the places of embarkation and disembarkation of the cruises or of the transference, possible sending of commercial o ers, compliance with tax and accounting obligations.
To obtain further detailed information on the purposes of the processing and on the Personal Data that are specifically relevant for each purpose, the User may refer to the relevant sections of this document and to the register of processing regularly in the possession of the Owner.

Details on the processing of Personal Data
Personal Data is collected for the following purposes and using the following services:

Supply of services
Guarantee the reservation of the seat within our vehicles and avoid any situations of over-guaranteeing, guaranteeing an excellent service and satisfaction for our customers.

Facilitation in reaching places of embarkation and disembarkation
We contact our customers by telephone in the event of delays or absence and communicate, in order to make them aware, by means of position sending with instant messaging services, the position of our boarding points.

Possible sending of commercial o ers or satisfaction surveys
You may receive on the email address you provided us with any commercial offers that allow you to re-try the experience and facilitate or try our new experiences or satisfaction surveys to improve our services and offer our customers unforgettable experiences.

Compliance with accounting and tax obligations
We must comply with accounting and tax obligations; therefore, some data, aggregated, could serve us to fulfill the obligations mentioned above.

User Rights
Users can exercise certain rights concerning the Data processed by the Owner.

In particular, the User has the right to:

  • Withdraw consent at any time.
    The User can revoke the consent to the processing of his Personal Data previously expressed.
  • Oppose the processing of your data.
    The User may object to the processing of his / her Data when it takes place on a legal basis other than consent. Further details on the opposition right are indicated in the section below.
  • Access your Data.
    The User has the right to obtain information on the Data processed by the Owner, on certain aspects of the processing and to receive a copy of the Data processed.
  • Check and ask for rectification.
    The User can verify the correctness of his / her Data and request its updating or correction.
  • Obtain treatment limitation.
    When certain conditions are met, the User can request the limitation of his / her data processing. In this case, the Owner will not process the Data for any other purpose than their storage.
  • Obtain the cancellation or removal of your Personal Data.
    When certain conditions are met, the User can request the deletion of their Data by the Owner.
  • Receive your data or have it transferred to another owner.
    The User has the right to receive his / her data in a structured format, commonly used and readable by an automatic device and, technically feasible, to obtain the transfer without obstacles to another holder. This provision is applicable when the Data is processed by automated tools and the processing is based on the consent of the User, on a contract to which the User is a party or on contractual measures connected to it.
  • Make a complaint.
    The User can make a complaint to the competent personal data protection supervisory authority or act in court.Details on the right to object
    When Personal Data is processed in the public interest, in the exercise of public authority over which the Data Controller is invested or to pursue a legitimate interest of the Data Controller, Users have the right to oppose the processing for reasons connected to their particular situation.
    Users are reminded that, if their Data is processed for direct marketing purposes, they may oppose the processing without giving any reason. To find out if the Data Controller is processing data for direct marketing purposes, Users can refer to the respective sections of this document.How to exercise rights
    To exercise User rights, Users can address a request by email to the following email address:
    In case of any doubt or information regarding your personal data you can contact our personal data manager at

On and , we use technologies that allow the Website to store information and preferences in order to provide a better experience for users.
This policy refers to these technologies – which include cookies, pixels, web beacons, gifs, etc. – and is intended to make you understand, exactly, the use that we make cookies and how to disable them if necessary.

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